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Verification Journey in AdminX

Overview

The Verification Journey feature allows you to create a verification session for users, enabling them to verify their documents. This guide aims to help you efficiently create and manage verification sessions in AdminX.

Create a Verification Session

  • Navigate to Verification > Journey > Create Session.
  • Select a template from the available listed templates for verification.
  • Enter the user's first name, last name, and select the type of document (Driving license, passport, Other ID Cards).
  • Click Generate Session.

Share the Verification Session

  • After generating the session, you have two options to share the URL with the user:
    • Copy the URL directly and share it with the user.
    • Select Share via Text to send the session link via SMS.
    • Enter the user's phone number.
    • Configure the template for SMS by clicking Manage template for SMS. Refer to Messaging and Email Templates in AdminX for detailed configuration instructions.
    • Ensure that you have configured an SMS Provider (Gateway setting). For details, click on Configure an SMS Provider.
  • Click Send to share the session with the user via SMS.

Manage Verification Sessions

  • Once the session is created, it will be listed in Verifications page.
  • The Verification page displays all sessions created by administrators along with the status of each verification session.
  • Use filters to modify your search:
    • Document Type: Sort by selecting the type of documents.
    • Completed by: Filter your view by selecting the user's name.
    • Status: Filter by the status of the session. The following status are available:
      • Verification Passed: User has complated the verification, and the document is verified successfully.
      • Verification Failed: User has completed the verification, but the document verification has failed.
      • In-Progress: The user is in the process of verifying the document.
      • Pending: The verification is yet to be performed by the user.
      • Declined: User has declined the verification on the verification page.
      • Expired: The verification session has expired.

View Session Results

  • To view the results of a session, select and click any session listed in the Verification page. It will list all the details of the session, including:
    • Session Details: Summary of the session, such as Created on, time taken, etc.
    • Summary: Summary of the session, including Document scanned and verification results.
    • Confidence Score: The confidence score provides a summary of the scores achieved for various attributes, including:
      • Document Liveness Front: Checks for whether the presented document is screen replays, printed copies, or portrait submission.
        • Screen Replay Attack: Checks if an attacker replays a recorded image or video of a document.
        • Printed Copy Attack: Checks if an attacker presents a photocopy of the authentic document.
        • Portrait Submission Attack: Checks whether an attacker presents an authentic ID, except that the identifying photo has been replaced.
      • Selfie to Headshot Comparison: Compares the user's profile picture in the document with their selfie.
      • Document Liveness Back: Checks for whether the presented document is screen replays, printed copies, or portrait submission.
      • Fraud Detection: Performs the following checks:
        • Data Format Checks: 1Kosmos ensures adherence to the highest standards with meticulous format checks, aligning every detail within official guidelines.
        • Data Logic Checks: Our system's deep understanding of document intricacies strengthens security with precise data logic checks.
        • Information Consistency: Sophisticated cross-matching technology guarantees consistency across all formats to protect against advanced fraud.
      • Selfie Liveness Check: Detects presentation and injection attack. Checks for screen replays, printed copies, and portrait substitutions,

Only if you are a community administrator, you will be able to view the following additional information. helpdesk administrators will not be able to access the following details.

  • Data Extracted: Summary of the details extracted from the document.
  • Images: Images captured during the verification process, such as document and selfie.
note

The retention period for storing images depends on the pii_retention_policy setting. When set to 0, 1Kosmos will not store the data. Define the retention policy to specify the number of days to retain the data.

  • Session Details: Detailed information on attributes scanned from the document, such as address details, barcode data, date of expiry, etc.
  • Session Events: Step-by-step information on the progress of the verification session. The status and the description.
    • Initialization: The session has been initialised.
    • Welcome: The session has been started by the user.
    • Document Instruction: The user followed the instructions for capturing images of their identification document.
    • Document Capture: The user is capturing images of their identification document.
    • Document Preview: The user is previewing their identification document before submission.
    • Selfie Instruction: The user is following the instructions for taking a selfie.
    • Selfie Capture: The system successfully captured the user's selfie for verification.
    • Selfie Preview: The user is currently previewing their selfie before submission.
    • Document Submission: The user submitted their identification document for verification.
    • Validate Document: The system validated the submitted identification document.

By following these steps, you can effectively manage the verification process and ensure accurate and secure document verification for your users.