Skip to main content

End User Guide

Overview​

What is 1Kosmos Mobile app?

1Kosmos enables passwordless access to securely transact with digital services. It leverages biometric authentication to sign in users who need access to an organization's applications.

Do I need to download the 1Kosmos mobile app?

Yes, the 1Kosmos mobile app is an authenticator that allows you to enroll your identity and use your biometrics to log in. You can download the app here:


I am using 1Kosmos mobile app for the first time. How do I setup?

To register into the 1Kosmos mobile app, perform the following steps:

  1. In the Welcome screen, click Continue.
  2. Click on the Pin option.
  3. In the Enter new PIN field, enter an eight 8 digit pin.
  4. In the Confirm new PIN field, the same pin again to confirm.
  5. The pop-up window is displayed with the Thank you! PIN setup successfully message. The 1Kosmos mobile application’s Home screen is displayed. The Enroll tab is displayed with the success icon for the Pin option.

Adding an account​

I have an invite to register my account for passwordless authentication. What should I do now?

  1. Make sure you have the 1Kosmos app installed on your mobile device. On your mobile device, open the User Invitation email you have received for passwordless authentication on your registered (within your organization) email address.
  2. In the User Invitation email, tap the Register for Passwordless Authentication link.
  3. Follow the steps mentioned in your screen to onboard your account.
My invite expired. What now?

Passwordless access invites generally expire after 72 hours, in some cases administrators may choose to change this window. If your invite has expired, visit your yourtenantdomain/admin/requestinvite. This should allow you to request an invite to onboard your device.

I deleted the 1Kosmos app from my device. Can I reinstall and set it up without contacting an administrator?

If you have a new device, then visit yourtenantdomain/admin/requestinvite

This should allow you to request an invite to onboard your device.

Can I use the 1Kosmos app on more than one device?

Yes, you can onboard more than one device to authenticate to your organization's apps. However, your administrator may choose to restrict the number of devices depending on your organization's security policies.

My device was compromised. How can I prevent my access from being misused?

  1. Log in to the Adminx interface.
  2. Navigate to the Users tab.
  3. Select a user for whom the device must be delinked.
  4. Navigate to the Devices tab and click the Delete icon under the Actions column.

If you are unable to log in, then contact your administrator to unlink your device.

Signing In​

How do I sign in to my organization's apps securely?

Sign up for passwordless access using the invite sent by your administrator. When your device is onboarded, scan the QR code on the Login page to log in to a target application. Alternatively, you can log in using Username/Password + One-time passcode. One-time passcodes are valid for 5 minutes and can be sent to a registered email address or phone number.

How do I sign in with QR?

To perform passwordless login with QR, see Login with QR.

Viewing your profile​

How can I view my 1Kosmos profile?

If you have a new device, then visit yourtenantdomain/admin. Login to the admin portal to view your profile. You should also be able to view devices linked to your account.