Resetting Account Passwords
Community administrators can now define how end users reset their forgotten passwords— via AdminX or the Mobile App — using the new Authentication > Reset Password menu in the AdminX interface.
On the Reset Password page, administrators can configure the following options:
- Enable users to reset passwords through AdminX - Select this option to allow password resets via a link sent by email or a passcode sent to the user's mobile device, along with the email link.
- Enable users to reset passwords through Mobile App - Select this option to allow password resets directly within the mobile app.
Although mobile-based password resets are supported in the current implementation, this new feature requires that the Enable users to reset passwords through Mobile App setting be explicitly enabled in AdminX for mobile resets to function.
Configuring Reset Password Settings
To configure the reset password settings, follow these steps:
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Log in to your tenant as a community administrator.
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Navigate to Authentication > Reset Password.
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In the Reset Password Configurations page that appears, enable the Enable users to reset passwords through AdminX setting and then select one of the following options:
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Reset password with link sent to e-mail.
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Reset password with link sent to e-mail and passcode sent to registered phone.
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Click Save.
Resetting Passwords Using Email Link
To reset the password using the Email link, follow these steps:
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Open your tenant URL for which you want to reset the password.
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Navigate to the USERNAME tab to enter your name and click Next.
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In the Choose an authentication method screen, Select Password & OTP.
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In the login screen, click the Forgot Password? link.
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You will be navigated to the Forgot Password? page where you will have to enter your primary email address and click Continue.
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Navigate to your email to open the reset password link that has been received.
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As you have selected the Reset password with link sent to email option, the UI displays the following screen:
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Enter the new password twice and click Reset Password. The UI notifies you that your password has been reset and you can click Return to Login page to login to your tenant with the new password.
Resetting Passwords Using Email Link and Passcodes
To reset the password using Email link and passcodes, follow these steps:
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Follow step 1 to step 6 from the Resetting Passwords Using Email Link section.
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As you have selected the Reset password with link sent to e-mail and passcode sent to registered phone option, the following screen appears on the UI.
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In the Reset your password page that is displayed, enter the passcode received in your phone, and then enter the new password; Click Reset Password. The UI notifies you that your password has been reset and you can click Return to Login page to login to your tenant with the new password.
- The Reset Password link received on the email is valid only for 30 minutes.
- If a user has multiple accounts associated with the same email address, the UI prompts them to select the account for which the password reset email should be sent. The email is then sent to the selected account.
Event Logs
Following events are triggered:
- E_PWDRESET_SUCCEEDED – This event is triggered when the password reset is successful.
- E_PWDRESET_FAILED - This event is triggered when the password reset fails.
For more information, see Event Logs.