> For the complete documentation index, see [llms.txt](https://docs.1kosmos.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.1kosmos.com/integrations/identity-verification/servicenow-identity-verification-for-account-management.md). # ServiceNow - Identity Verification for Account Management This topic explains how to connect 1Kosmos with Okta to securely verify users’s identities for account management. 1Kosmos-Verify enables organizations to securely confirm a user’s identity before performing critical actions such as account recovery, password reset, or new user onboarding. By validating identity using government-issued documents—such as a driver’s license, passport, or national ID—1Kosmos-Verify helps reduce the risk of impersonation and unauthorized access within the ServiceNow environment. All data exchanged between ServiceNow and 1Kosmos services is encrypted end-to-end using public key encryption algorithms. #### Use cases: 1. **User Account Recovery** When a user is locked out or unable to access their account, a Helpdesk Agent can initiate identity verification through 1Kosmos-Verify directly from a ServiceNow incident. The user receives a verification link via email or SMS, completes document verification using a government-issued ID, and the incident is automatically updated upon successful verification before account access is restored. 2. **Self-Service Password Reset** Organizations can require users to verify their identity through 1Kosmos-Verify before a password reset is processed. When a password reset incident is submitted in ServiceNow, the user receives a verification link and completes the 1Kosmos identity proofing workflow. The reset proceeds only after identity is confirmed, preventing unauthorized account takeover. 3. **New User Onboarding** Organizations can verify the identity of new users as part of the ServiceNow onboarding process. Helpdesk Admins initiate the verification workflow from a ServiceNow incident, the user completes document and biometric verification through 1Kosmos-Verify, and account provisioning proceeds upon a successful result. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.1kosmos.com/integrations/identity-verification/servicenow-identity-verification-for-account-management.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.