Testing 1Kosmos-Verify in ServiceNow

The 1Kosmos-Verify app can be integrated into existing workflows or used to create new identity verification flows based on your organization’s requirements.

During installation, the app provides two sample workflows for reference:

• Password Reset Workflow

• Account Recovery Workflow

To test a sample workflow:

1. Create two Incident Subcategories under the appropriate Incident Category:

   • Account Recovery

   • Password Reset

2. Navigate to All → Process Automation → Flow Designer.

3. Locate and open the flow named Incident Identity Verification.

4. Click Activate to enable the workflow.

5. Navigate to All → Service Desk → Incidents and create a new incident.

6. Select the Caller (the user whose identity needs to be verified).

7. In the Subcategory field, select either Account Recovery or Password Reset.

8. Submit the incident.

Once the user completes verification, the incident is updated. If the test was successful, then the configuration is correct and the integration is functioning as expected.