Installing & configuring 1Kosmos-Verify

Prerequisites

Before installing or configuring the 1Kosmos-Verify app, ensure the following prerequisites are met:

• Your organization has a 1Kosmos Tenant
• You have Admin permissions in ServiceNow and 1Kosmos.
• In ServiceNow, these tables require Read/Write access:

  • sys_properties
  • incident
  • sys_user

Installing the 1Kosmos-Verify App

To install the 1Kosmos-Verify app in your ServiceNow instance, follow these steps:

1. Log in to the ServiceNow Store (store.servicenow.com) with your 1Kosmos credentials so the app can be entitled to your organization.
2. In the store search bar, search for “1Kosmos-Verify” and open the app listing.
3. Click Get or Request App and follow the prompts to entitle the app to your organization’s ServiceNow instances.
4. Log in to the target ServiceNow instance as an admin.
5. From the left navigation pane, open System Applications > My Company Applications (or System Applications > All Available Applications > All) and use filters to show apps Not Installed.
6. Locate 1Kosmos-Verify in the list.
7. Select the latest version of the app and click Install.

ServiceNow will automatically create the necessary application artifacts and properties during install.

Configuring the 1Kosmos-Verify App

Once the installation is complete, follow these steps to configure the 1Kosmos-Verify app:

1. Navigate to <your-servicenow-url>/sys_properties_list.do.
2. In the System Properties list, filter by Application and enter 1Kosmos-Verify. The filtered list will display all system properties related to the 1Kosmos-Verify app.
3. Update each property with the corresponding tenant-specific details provided by 1Kosmos Support.

   • Tenant DNS
   • Community Name
   • License Key
   • DVC ID
   • ECDSA Public/Private Key Pair
4. After updating each property, click Save to apply the changes.
5. Once configuration is complete, the app is ready to be used by Helpdesk Admins for:

   • User Account Recovery
   • Password Reset
   • New User Onboarding