> For the complete documentation index, see [llms.txt](https://docs.1kosmos.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.1kosmos.com/integrations/identity-verification/servicenow-identity-verification-for-account-management.md).

# ServiceNow - Identity Verification for Account Management

1Kosmos-Verify enables organizations to securely confirm a user’s identity before performing critical actions such as account recovery, password reset, or new user onboarding. By validating identity using government-issued documents—such as a driver’s license, passport, or national ID—1Kosmos-Verify helps reduce the risk of impersonation and unauthorized access within the ServiceNow environment. All data exchanged between ServiceNow and 1Kosmos services is encrypted end-to-end using public key encryption algorithms.

#### Use cases:

1. **User Account Recovery** 

When a user is locked out or unable to access their account, a Helpdesk Agent can initiate identity verification through 1Kosmos-Verify directly from a ServiceNow incident. The user receives a verification link via email or SMS, completes document verification using a government-issued ID, and the incident is automatically updated upon successful verification before account access is restored.

2. **Self-Service Password Reset** 

Organizations can require users to verify their identity through 1Kosmos-Verify before a password reset is processed. When a password reset incident is submitted in ServiceNow, the user receives a verification link and completes the 1Kosmos identity proofing workflow. The reset proceeds only after identity is confirmed, preventing unauthorized account takeover.

3. **New User Onboarding** 

Organizations can verify the identity of new users as part of the ServiceNow onboarding process. Helpdesk Admins initiate the verification workflow from a ServiceNow incident, the user completes document and biometric verification through 1Kosmos-Verify, and account provisioning proceeds upon a successful result.


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