ServiceNow - Identity Verification for Account Management

This topic explains how to connect 1Kosmos with Okta to securely verify users’s identities for account management.

1Kosmos-Verify enables organizations to securely confirm a user’s identity before performing critical actions such as account recovery, password reset, or new user onboarding. By validating identity using government-issued documents—such as a driver’s license, passport, or national ID—1Kosmos-Verify helps reduce the risk of impersonation and unauthorized access within the ServiceNow environment. All data exchanged between ServiceNow and 1Kosmos services is encrypted end-to-end using public key encryption algorithms.

Use cases:

1. User Account Recovery

When a user is locked out or unable to access their account, a Helpdesk Agent can initiate identity verification through 1Kosmos-Verify directly from a ServiceNow incident. The user receives a verification link via email or SMS, completes document verification using a government-issued ID, and the incident is automatically updated upon successful verification before account access is restored.

1. Self-Service Password Reset

Organizations can require users to verify their identity through 1Kosmos-Verify before a password reset is processed. When a password reset incident is submitted in ServiceNow, the user receives a verification link and completes the 1Kosmos identity proofing workflow. The reset proceeds only after identity is confirmed, preventing unauthorized account takeover.

1. New User Onboarding

Organizations can verify the identity of new users as part of the ServiceNow onboarding process. Helpdesk Admins initiate the verification workflow from a ServiceNow incident, the user completes document and biometric verification through 1Kosmos-Verify, and account provisioning proceeds upon a successful result.