Managing Email Templates

Every message your users receive — OTPs, verification links, onboarding invites, password resets — comes from a ready-to-use 1Kosmos template.

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Overview

1Kosmos ships seven out-of-the-box messaging templates that community administrators can tailor to fit, so users always get the right message to complete the task at hand. For example, when a user requests an OTP at login, they receive an SMS with the code to enter where prompted.

Note: You can edit the existing templates, but you cannot create new ones.

These templates cover scenarios such as receiving a passcode at login, an identity verification link, an admin-sent device onboarding link, a self-service onboarding link from the Request an Invite page, an email verification link at account creation, and a password reset link.

View templates

1. Log in to your tenant as a community administrator.

2. Navigate to Settings > Messaging Templates. The page lists all available templates.

Edit a template

1. Find the template you want to change.

2. Under the Actions column, click the pencil icon on that template's row.

3. Edit the SMS or email content.

4. Click Save.

Supported variables by template

Drop these variables into your content to personalize each message:

Template	Supported variables	Channel
Default admin onboard email — invite users to passwordless access with a link to onboard their phone as an authenticator via the 1Kosmos app (sent by an admin from AdminX)	{{FIRSTNAME}}, {{MAGICLINK}}, {{COMMUNITYNAME}}, {{TENANTNAME}}	Email and SMS
Self invite email — onboard a user's device for passwordless login by following the emailed instructions	{{FIRSTNAME}}, {{LASTNAME}}, {{MAGICLINK}}, {{COMMUNITYNAME}}, {{TENANTNAME}}	Email
Default identity verification — helpdesk admins send an identity verification link so users can start their verification journey	{{FIRSTNAME}}, {{TENANTNAME}}, {{LINK}}	SMS
Default phone verify — verify a phone number	{{url}}	SMS
Default password reset — sent when a user requests a password reset	{{MAGICLINK}}, {{COMMUNITYNAME}}, {{TENANTNAME}}	Email
Default email verify — verify an email address	{{MAGICLINK}}, {{COMMUNITYNAME}}, {{TENANTNAME}}	Email
Default email OTP — deliver OTP codes during authentication when a user requests one	{{otp}}, {{tenant}}, {{dns}}	Email and SMS