Gateway Settings

Send your emails, texts, and voice calls through your own providers. On the Gateway Settings page, add your provider details and 1Kosmos will route all outgoing communications using specify account.

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Overview

Every gateway starts the same way: log in to your tenant as a community administrator, go to Settings > Gateway Settings, click Add new gateway, give it a name, and choose the channel type. Your new gateway appears on the Gateway Settings page once created.

Email gateway

Send emails through your email provider. Choose Email as the channel type, then complete the Email Provider Settings:

• Provider — select your service provider

• Protocol — select the outgoing email protocol

• Outgoing Mail Server Hostname — your outgoing mail server hostname

• From email address — the sender address your users will see

• Outgoing Mail Server Port — your outgoing mail server port

• Authentication — select an authentication option

• Username — your outgoing email account username

• Password — your outgoing email account password

Click Create.

SMS gateway

Send text messages through your SMS provider. Choose SMS as the channel type, then complete the SMS Provider Settings:

• Provider — select your SMS provider

• Username — your SMS provider username

• Password — your SMS provider password

• Service URL — your SMS provider service URL

• Sender Name — the name or number shown as the SMS sender

Click Create.

Supported SMS providers: Twilio, Infobip, and Karix.

Tip: The Sender Name field accepts alphanumeric values. Using your company name as the sender can help your messages be perceived as genuine by your users.

SMS & Voice gateway

Send text messages and place voice calls through your SMS & Voice provider. Choose SMS & Voice as the channel type, then complete the SMS & Voice Provider Settings:

• Provider — select your provider

• Username — your provider username

• Password — your provider password

• Service URL — your provider service URL

• Sender Name — the name or number shown as the sender or caller

• Timeout Value — enter a value of 10000 or higher; the request fails once this value is reached

Click Create.

Supported SMS & Voice providers: Twilio.

Tip: The Sender Name field accepts alphanumeric values. Using your company name as the sender or caller can help your messages be perceived as genuine by your users.

Delete a gateway

1. Go to Settings > Gateway Settings.

2. Find the gateway and click the trash icon under Actions, to the right of the gateway name.

3. Click Delete when prompted.