Consent Management

Put users in control of their biometric data — and keep your organization compliant.

---

Overview

The Consent Management page lets administrators configure and enforce user consent for biometric authentication (LiveID).

Note: Consent enforcement is disabled by default for new communities. To enforce it, enable Require consent before biometric enrollment and configure a consent document.

When consent is triggered

Users are asked for consent:

• During biometric enrollment (LiveID)

• During login using LiveID, when consent wasn't previously provided or the consent document has been updated

Enable consent enforcement

1. Log in to your tenant as a community administrator.

2. Navigate to Settings > Consent Management.

3. Enable Require consent before biometric enrollment. Once on, users must read and accept the consent document before continuing with biometric enrollment or authentication.

4. Click Save.

Manage the consent document

The consent document defines what users see and accept.

Configure the content:

• Consent Title — the title shown to the user

• Consent Subheading — an introductory message before the document

• Consent Body — the full consent content (supports rich text formatting)

• Consent Checkbox Text — the text shown next to the acceptance checkbox

Preview it: Use the Live Preview panel in the right pane to see exactly how the document will appear to users — it updates in real time as you edit.

Track what's enforced: The active document appears under Currently Enforced, showing the document name and enforcement date. Any update to the consent document requires users to accept the new version again.

What users experience

During enrollment (LiveID): Users are shown the consent document before biometric enrollment and must accept it to proceed.

During login: If consent hasn't been captured, users are prompted to accept it. If the document has changed, users must re-accept the updated version.

Event tracking

These events are generated for auditing and tracking (see Event Logs):

• E_BIOMETRIC_CONSENT_UPDATED — the consent setting was updated

• E_LIVEID_CONSENT_ACCEPTED — a user accepted consent

• E_LIVEID_CONSENT_DECLINED — a user declined consent